Shipping & Returns Policy

Returns
Rohanishop delivers quality products which can benefit your health and beauty, we always want you to be satisfied with your purchase. If for any reason you are not completely satisfied with your order, we will offer a full refund within 30 days.

You may return most new, unopened items within 7 days of delivery for a full refund. * Some restrictions apply. *The custom and personalized remedies that are made upon your request will not be returnable, as they are made just for you.

Once our representative confirms your order with the amount over a phone call, and that order has been dispatched from our end, it will not be returned or cancelled. If the customer tends to cancel the order, they should inform once the confirmation is done.

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You must have original receipt or packing slip to complete your return.

You should expect to receive your refund within three to four weeks (business days) once your product is returned, however, we make sure that our customers do not suffer from delayed services and try making it at our earliest. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days). The refunded amount will be deposited/transferred to your given bank account.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return within 24 hours of delivery. We will respond quickly with instructions for how to return items from your order.

Shipping

We ship all over Pakistan and also around the world (if you care ready to pay the cost of shipping). We make sure that the products delivered are good as we do not compromise on quality, as some of the products are not available throughout the year and their cultivation is seasonal, we will not be able to deliver them fresh.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.